Effective Date: July 3, 2026

At Kivura, we are committed to delivering your order quickly, securely, and transparently. We understand that timely shipping is an important part of your shopping experience, and we strive to provide accurate shipping information from the moment you place your order until it reaches your doorstep.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. Please read this policy carefully before placing an order. By completing a purchase with Kivura, you acknowledge and accept the shipping terms described below.

Shipping Destinations

Kivura currently ships to addresses within the United States.

We continually evaluate opportunities to expand our shipping destinations. If international shipping becomes available in the future, this policy will be updated accordingly.

Please ensure that the shipping address provided during checkout is complete and accurate. Incorrect or incomplete addresses may result in shipping delays, additional carrier fees, or returned packages.

Order Processing

Once your order has been successfully placed, our fulfillment team begins preparing it for shipment.

Order processing includes:

• Order verification
• Payment confirmation
• Product inspection
• Secure packaging
• Shipping label creation
• Carrier pickup preparation

Orders are processed during normal business days only.

Business Days:

Monday – Friday

Orders are not processed on:

• Saturdays
• Sundays
• Major U.S. holidays

If your order contains multiple products, all available items are generally shipped together whenever possible.

Order Cut-Off Time

Our daily order cut-off time is:

Orders placed before 5:00 PM EST on a business day will begin processing that same business day.

Orders placed:

• After 5:00 PM EST
• On weekends
• On public holidays

will begin processing on the next business day.

Handling Time

Handling time refers to the period required to prepare your order before it is transferred to the shipping carrier.

During this period, our team carefully prepares your products to ensure they arrive in excellent condition.

Although most orders are processed within one business day, occasional delays may occur during periods of exceptionally high order volume.

Transit Time

After your package has been shipped, delivery time depends on the carrier and destination.

Transit time begins after the package has been accepted by the shipping carrier.

Delivery estimates are based on normal carrier operations and are not guaranteed.

Total Estimated Delivery Time

The estimated delivery window combines handling time and transit time.

Most customers receive their orders within this timeframe.

Please note that unexpected shipping carrier delays, severe weather, natural disasters, or other unforeseen events may occasionally extend delivery times.

Shipping Rates

We keep shipping simple with one flat shipping fee for all eligible orders.

The shipping cost will be displayed during checkout before payment is completed.

There are no hidden shipping charges added after your order has been placed.

Shipping Carriers

To provide dependable nationwide delivery, Kivura partners with established shipping carriers.

Orders may be delivered by one of the following carriers:

• USPS
• UPS
• FedEx

The carrier selected for your shipment depends on factors such as destination, package size, shipping efficiency, and operational availability.

Carrier selection is determined by our fulfillment team and cannot normally be requested or changed after an order has been placed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking notifications generally include:

• Tracking number
• Shipping carrier
• Shipment confirmation
• Estimated delivery progress

Please allow several hours after receiving your shipping confirmation for tracking information to become active within the carrier's system.

You may monitor your shipment directly using the tracking information provided in your shipping confirmation email.

Shipping Confirmation

After your package leaves our fulfillment facility, you will receive an email confirming shipment.

The shipping confirmation typically includes:

• Order number
• Items shipped
• Carrier information
• Tracking number
• Shipment status

If you do not receive your shipping confirmation within a reasonable period after placing your order, please contact our customer support team.

Delivery Attempts

Shipping carriers may make one or more delivery attempts depending on their delivery policies.

If a delivery cannot be completed because:

• no secure location is available,
• access to the property is restricted,
• the address is incomplete,
• the recipient is unavailable when a signature is required,

the carrier may:

• attempt redelivery,
• leave delivery instructions,
• hold the package for pickup,
• return the package to the sender.

Customers are responsible for following any delivery instructions provided by the carrier.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your address before submitting your order.

If an incorrect address is entered:

• shipping delays may occur,
• carrier fees may apply,
• delivery may fail,
• packages may be returned.

If you discover an address error immediately after placing your order, please contact us as soon as possible.

While we will make every reasonable effort to update the address before shipment, we cannot guarantee modifications once order processing has begun.

Address Changes After Shipment

Once an order has been transferred to the shipping carrier, address changes become significantly limited.

Depending on the carrier's policies, additional fees may apply for address correction or package rerouting.

Kivura cannot guarantee that shipping carriers will approve address modification requests after shipment.

Lost Packages

If your tracking information indicates that your package has been lost during transit, please contact our customer support team.

We may work with the shipping carrier to:

• investigate the shipment,
• verify delivery status,
• determine the appropriate resolution.

Resolution may include a replacement shipment or another suitable solution depending on the outcome of the carrier investigation.

Delayed Deliveries

While we make every effort to meet estimated delivery times, delays occasionally occur due to circumstances beyond our control.

Possible causes include:

• severe weather
• transportation disruptions
• carrier operational delays
• natural disasters
• public emergencies
• holiday shipping volume
• incorrect delivery information

Delivery estimates should therefore be considered approximate rather than guaranteed arrival dates.

Damaged Packages

If your order arrives visibly damaged, we recommend:

1. Inspecting the package immediately.
2. Taking photographs of the package and damaged items.
3. Contacting our customer support team promptly.

Providing clear photographs helps us evaluate the issue and determine the most appropriate resolution.

Missing Items

If your package arrives but an item is missing:

• Verify your order confirmation.
• Check whether your order was shipped in multiple packages.
• Review your shipping confirmation email.

If an expected item is still missing, please contact us so we can investigate the issue.

Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

This may occur due to:

• inventory availability,
• warehouse logistics,
• package size limitations,
• carrier optimization.

If multiple shipments are necessary, each package will receive its own tracking information whenever applicable.

Refused or Undeliverable Packages

Packages returned because they were:

• refused,
• unclaimed,
• undeliverable,
• addressed incorrectly,

may be returned to our fulfillment facility.

Additional shipping charges may apply if a replacement shipment is requested.

Shipping During Holidays

During major shopping events and holiday seasons, order processing and carrier transit times may require additional time.

These periods often include:

• increased shipping volume,
• carrier capacity limitations,
• weather-related disruptions.

We appreciate your patience during these busy periods.

Weather and Force Majeure

Delivery schedules may be affected by circumstances beyond our reasonable control, including but not limited to:

• hurricanes
• floods
• tornadoes
• snowstorms
• wildfires
• earthquakes
• transportation interruptions
• government restrictions
• labor disruptions
• other unforeseen events

In such cases, shipping timelines may be extended until normal operations resume.

Shipping Restrictions

For security and logistical reasons, Kivura may be unable to ship to certain:

• P.O. Boxes (depending on carrier limitations)
• restricted-access locations
• military-restricted facilities
• addresses where delivery services are unavailable

If a shipping issue arises, our support team will contact you using the information provided with your order.

Products We Ship

Kivura proudly offers carefully selected fashion apparel, including:

• Skirts
• Shirts
• Denim Jackets

Every product is inspected before shipment to ensure it meets our quality standards.

Items are securely packaged to help protect them throughout the shipping process.

Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping information.
• Monitoring shipment tracking.
• Being available to receive deliveries when necessary.
• Contacting the carrier regarding delivery instructions when appropriate.
• Contacting Kivura if shipping issues arise.

Customer Support

If you have questions regarding shipping, delivery, tracking, or your order status, our customer support team is happy to assist you.

Store Name: Kivura

Email: support@kivura.com

Support Hours:

Monday – Saturday

8:00 AM – 7:00 PM (EST)

We strive to respond to customer inquiries as quickly as possible during normal support hours.

Policy Updates

Kivura reserves the right to modify or update this Shipping Policy at any time to reflect operational changes, improvements, or legal requirements.

Any updates become effective immediately upon publication on our website unless otherwise stated.

We encourage customers to review this Shipping Policy periodically to remain informed about our current shipping practices.

Summary