Payment Methods

Effective Date: July 3, 2026

At Kivura, we strive to provide a secure, convenient, and seamless checkout experience. This Payment Methods Policy explains the payment options we currently accept, how payments are processed, and important information regarding payment authorization, security, and order confirmation.

Please review this policy before completing your purchase. By placing an order with Kivura, you agree to the payment terms outlined below.

Accepted Payment Methods

Kivura currently accepts the following secure payment methods:

We continuously work with trusted payment providers to offer a secure and convenient checkout experience. The payment methods displayed during checkout may vary depending on your location, device compatibility, and payment provider availability.

Only the payment methods displayed during checkout are available for your purchase. If additional payment options become available in the future, this page will be updated accordingly.

Credit & Debit Cards

We accept major credit and debit cards, including:

• Visa
• MasterCard
• American Express
• Discover
• Diners Club

Your card information is encrypted and securely processed through trusted payment gateways. Kivura does not store your complete payment card details on our servers.

Digital Wallets

For a faster and more convenient checkout experience, we also accept the following digital payment methods:

• Apple Pay
• Google Pay
• Shop Pay
• PayPal
• Venmo

When you select one of these payment methods during checkout, you will be redirected or prompted to securely authorize your payment through the selected provider before returning to complete your order.

All digital wallet transactions are protected by the security measures implemented by the respective payment provider.

Payment Authorization

All payments are subject to authorization and verification by the selected payment provider.

Your order will begin processing only after your payment has been successfully approved.

If authorization cannot be completed, your order may be delayed or cancelled.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email.

Your confirmation will generally include:

• Order number
• Purchased items
• Billing summary
• Shipping address
• Payment confirmation
• Estimated shipping timeline

If you do not receive your confirmation email shortly after completing your purchase, please check your spam or junk folder before contacting our support team.

Payment Security

Protecting your payment information is a priority at Kivura.

We use SSL encryption and secure checkout technologies designed to safeguard your payment information during transmission.

Payment credentials are processed exclusively through trusted third-party payment providers that comply with applicable industry security standards.

Kivura does not store your complete payment credentials or sensitive financial information on our servers.

Currency

Unless otherwise stated during checkout, all prices displayed on our website are shown in United States Dollars (USD).

If your payment account uses another currency, your financial institution or payment provider may apply its own exchange rate and any applicable conversion fees.

These charges are determined by your payment provider and are not controlled by Kivura.

Taxes

Applicable taxes, where required by law, will be calculated during checkout before you complete your purchase.

The total amount due, including any applicable taxes and shipping charges, will be clearly displayed before payment is submitted.

Shipping Charges

Our standard shipping fee is shown during checkout.

Shipping charges are included in your final order total before payment authorization.

Failed or Declined Payments

A payment may fail or be declined for several reasons, including:

• Insufficient funds
• Payment authorization failure
• Incorrect account information
• Security verification requirements
• Restrictions imposed by the payment provider
• Technical issues during payment processing

If your payment is declined, we recommend verifying your payment information or contacting your payment provider for assistance before attempting your purchase again.

Duplicate Charges

If you believe you have been charged more than once for the same order, please contact our customer support team promptly.

In some cases, what appears to be a duplicate charge may actually be a temporary authorization hold placed by your payment provider.

We will gladly assist in reviewing the transaction and helping determine the appropriate resolution.

Refunds

Approved refunds are processed using the original payment method whenever possible.

Once a refund has been issued by Kivura, the time required for the funds to appear in your account depends on your payment provider and financial institution.

For complete information regarding refund eligibility and procedures, please refer to our Return & Refund Policy.

Fraud Prevention

To help protect our customers and our business from fraudulent activity, certain orders may be subject to additional verification before processing.

If additional verification is required, our customer support team may contact you using the information provided with your order.

Failure to complete requested verification may result in order cancellation.

Pricing Accuracy

We make every effort to ensure that pricing information displayed on our website is accurate.

However, occasional pricing or technical errors may occur.

Kivura reserves the right to:

• Correct pricing inaccuracies.
• Cancel orders affected by pricing errors.
• Refuse transactions containing obvious pricing mistakes.
• Update pricing without prior notice.

If a pricing error affects your completed order, we will contact you to discuss the available options before proceeding.

Payment Disputes

If you experience an issue with your order or payment, we encourage you to contact our customer support team before initiating a payment dispute through your payment provider.

We are committed to resolving payment-related concerns fairly and as quickly as possible.

Policy Updates

Kivura reserves the right to modify or update this Payment Methods Policy at any time to reflect changes in payment services, legal requirements, or business operations.

Any updates become effective immediately upon publication on our website unless otherwise stated.

We encourage customers to review this page periodically for the latest information.

Contact Us

If you have any questions regarding accepted payment methods or payment processing, please contact us.

Store: Kivura

Email: support@kivura.com

Customer Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)