Intellectual Property Claim

Effective Date: July 3, 2026

At Kivura, we recognize and respect the intellectual property rights of individuals, businesses, creators, designers, and trademark owners. We are committed to maintaining an online marketplace that respects copyrights, trademarks, patents, trade dress, publicity rights, and other legally protected intellectual property.

This Intellectual Property Claim Policy explains how rights holders may report alleged infringements appearing on the Kivura website and how such reports are reviewed. We take all legitimate claims seriously and will investigate each submission in a fair and timely manner.

By using the Kivura website, you agree to comply with applicable intellectual property laws and acknowledge the procedures outlined in this policy.

Our Commitment

Kivura is dedicated to protecting intellectual property rights while providing customers with an enjoyable shopping experience.

We do not knowingly publish, display, distribute, or offer products or content that infringe upon the intellectual property rights of others. If an issue is brought to our attention, we will investigate the matter and take appropriate action where warranted.

Our objective is to resolve intellectual property concerns promptly, professionally, and in accordance with applicable law.

Intellectual Property Rights Covered

This policy applies to claims involving, but is not limited to, the following rights:

• Copyrights
• Trademarks
• Service marks
• Trade names
• Trade dress
• Patents
• Design rights
• Publicity rights
• Proprietary images
• Original artwork
• Logos
• Product photography
• Written content
• Graphic designs
• Other legally protected intellectual property

Submitting an Intellectual Property Claim

If you believe that content, images, product listings, branding, or other material available on the Kivura website infringes your intellectual property rights, please submit a written claim containing the following information:

• Your full legal name.
• Company or organization name, if applicable.
• Your mailing address.
• Your telephone number.
• Your email address.
• A description of the intellectual property you own.
• The registration number or other identifying information, if applicable.
• The specific URL(s) or sufficient information identifying the allegedly infringing material.
• A detailed explanation of the alleged infringement.
• A statement that you have a good faith belief the reported use is unauthorized.
• A statement that the information provided is accurate and complete.
• A statement that you are the intellectual property owner or are authorized to act on behalf of the rights holder.
• Your physical or electronic signature.

Providing complete and accurate information helps us review your claim as efficiently as possible.

Where to Submit Claims

Please send all intellectual property claims to:

Kivura

Email: support@kivura.com

To help us process your request promptly, please include "Intellectual Property Claim" in the subject line of your email.

Review Process

After receiving your submission, our team will:

1. Confirm receipt of your claim.
2. Review the information provided.
3. Evaluate the supporting documentation.
4. Investigate the reported material.
5. Determine whether additional information is required.
6. Take appropriate action where justified.

Depending on the circumstances, appropriate action may include:

• Requesting additional documentation.
• Temporarily disabling access to disputed content.
• Removing content determined to infringe intellectual property rights.
• Contacting affected parties for clarification.
• Declining claims that are incomplete or unsupported.

Each claim is reviewed individually based on the available information.

Supporting Documentation

To assist in the review of your claim, you may include supporting documentation such as:

• Copyright registration certificates.
• Trademark registration certificates.
• Patent documentation.
• Licensing agreements.
• Authorization letters.
• Screenshots.
• Product comparisons.
• Relevant legal documentation.
• Other evidence supporting ownership.

Providing supporting documentation may help expedite the review process.

Good Faith Requirement

All intellectual property claims must be submitted in good faith.

Submitting knowingly false, misleading, fraudulent, or abusive claims may result in rejection of the submission and may expose the submitting party to legal liability under applicable laws.

Kivura reserves the right to request additional information whenever necessary to verify ownership or authority.

Counter Statements

If material associated with your account or submission is removed or restricted following an intellectual property complaint and you believe the action was taken in error, you may submit a written response including:

• Your full legal name.
• Contact information.
• Identification of the affected material.
• An explanation of why you believe the claim is inaccurate.
• Any supporting documentation.
• A statement that the information you provide is truthful and complete.
• Your physical or electronic signature.

Counter statements should be submitted to:

Email: support@kivura.com

Please include "Counter Statement" in the subject line.

Receipt of a counter statement does not guarantee restoration of the disputed material. Each response is evaluated independently.

Trademarks

All trademarks, logos, trade names, service marks, and brand identifiers displayed on the Kivura website remain the property of their respective owners unless otherwise indicated.

Nothing contained on this website should be interpreted as granting permission to use any trademark without authorization from the applicable rights holder.

Copyrighted Content

Original written content, product descriptions, graphics, website design, photographs, illustrations, logos, and other creative materials published by Kivura are protected by applicable copyright laws.

Except where permitted by law or with prior written authorization, these materials may not be copied, reproduced, republished, distributed, modified, or used for commercial purposes.

Product Images and Descriptions

The product images, descriptions, graphics, and related marketing materials displayed on the Kivura website are intended solely for use in connection with shopping on our website.

Unauthorized copying, redistribution, commercial reuse, or publication of these materials without permission may constitute an infringement of intellectual property rights.

Repeat Violations

Kivura reserves the right to take appropriate action against users, suppliers, partners, or other parties who repeatedly violate intellectual property rights.

Such actions may include restricting access to certain services, removing content, terminating business relationships where appropriate, or taking other reasonable measures consistent with applicable law.

Reservation of Rights

Kivura reserves all rights and remedies available under applicable intellectual property laws.

Nothing contained in this policy limits our ability to investigate suspected infringement, cooperate with rights holders, comply with lawful requests from governmental authorities, or protect our own intellectual property.

Policy Changes

We may revise this Intellectual Property Claim Policy from time to time to reflect changes in applicable laws, business operations, or website functionality.

Any updates become effective immediately upon publication on the Kivura website unless otherwise stated.

Customers and visitors are encouraged to review this policy periodically.

Contact Information

If you have questions regarding this Intellectual Property Claim Policy or wish to submit a claim, please contact us.

Store Name: Kivura

Email: support@kivura.com

Customer Support Hours:

Monday – Saturday

8:00 AM – 7:00 PM (EST)