Cancel /Change Order

At Kivura, we understand that plans can change. Whether you have had a change of heart regarding a style, need to update your shipping details, or selected the wrong size, we are here to assist. However, because we strive for rapid fulfillment, there is a very limited window for modifications.

⏱️ Quick Summary

Cancellation: Orders can only be canceled if they have not yet entered the shipping process (typically within 2–4 hours).
Changes: Address updates or item swaps can only be made before the order is packed and labeled.
Post-Shipment: Once a tracking number is generated, your order is on its way. Please refer to our Return & Refund Policy for next steps once the package arrives.

1. Processing Timeline

To ensure your premium denim reaches you promptly, our warehouse team begins the inspection and packing process shortly after your order is placed:

Quality Control & Packing: Each piece undergoes a final check for fabric quality and stitching before being secured in protective packaging (usually within 1–2 hours).
Label Creation: Once a shipping label is printed, the order is marked as "Shipped" and can no longer be modified or stopped.

2. How to Request a Change

Time is of the essence. Please follow these steps:

Act Immediately: Email us at support@kivura.com as soon as possible.
Provide Details: Include your Order Number (e.g., #KV12345) and the specific change (e.g., "Change Denim Jacket size M to L" or "Update Shipping Address").
Subject Line: Use "URGENT: Order Change #[Your Order Number]" to help our team prioritize your request.

3. Specific Scenarios

Item/Size/Color Swap: If the desired item is in stock and your order has not been boxed, we will happily process the swap for you.
Shipping Address: We can update the destination if the package is still in our facility. If it has already left, any carrier redirection fees will be the customer's responsibility.
Adding Items: For security reasons, we cannot add items to an existing order. Please place a separate order for any additional pieces.