Privacy Policy
Effective Date: July 3, 2026
Welcome to Kivura. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, create an account, place an order, contact customer support, or otherwise interact with our services.
By accessing or using the Kivura website, you acknowledge that you have read and understood this Privacy Policy.
Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through the Kivura website and any related online services operated by Kivura.
It applies to visitors, customers, and other individuals who interact with our website.
This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our website. Those services maintain their own privacy practices and policies.
Information We Collect
Depending on how you use our website, we may collect the following categories of information.
Information You Provide
You may voluntarily provide information including:
- Full name
- Email address
- Billing address
- Shipping address
- Telephone number
- Order details
- Customer support communications
- Information submitted through forms or surveys
You are responsible for ensuring that the information you provide is accurate and up to date.
Order Information
When you place an order, we may collect information necessary to process and fulfill your purchase, including:
- Ordered products
- Order number
- Purchase amount
- Shipping method
- Delivery information
- Payment status
Kivura does not store your complete payment credentials.
Payments are securely processed by our third-party payment providers.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Operating system
- Device type
- Language preferences
- Time zone
- Pages viewed
- Date and time of visits
- Referring website
- Website interactions
- Session information
This information helps us improve website functionality, security, and performance.
Cookies and Similar Technologies
Kivura uses cookies and similar technologies to improve your browsing experience and support website functionality.
These technologies may be used to:
- Maintain shopping cart functionality
- Remember user preferences
- Analyze website traffic
- Improve website performance
- Enhance security
- Measure marketing effectiveness
You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.
For more information, please review our Cookie Policy.
How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Verify payments
- Arrange shipping and delivery
- Provide customer support
- Respond to inquiries
- Improve our website and services
- Personalize your shopping experience
- Detect and prevent fraud
- Maintain website security
- Comply with legal obligations
- Send order confirmations and shipping updates
- Communicate important service-related information
Where permitted by applicable law, we may also send promotional communications. You may opt out of marketing communications at any time.
Legal Bases for Processing
Where applicable, we process personal information based on one or more of the following legal grounds:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent, where required by law
Sharing Your Information
Kivura does not sell your personal information.
We may share information with trusted third parties when necessary to operate our business, including:
- Payment service providers
- Shipping and delivery providers
- Website hosting providers
- Analytics providers
- Customer support service providers
- Fraud prevention and security partners
- Professional advisers
- Government authorities when required by law
Third-party service providers receive only the information reasonably necessary to perform their services.
Payment Processing
Kivura currently accepts payments through:
- PayPal
- Venmo
Payment information is processed directly by these payment providers using their secure systems.
Kivura does not retain your full payment card information or payment account credentials.
Shipping and Order Fulfillment
To fulfill your orders, we may share necessary delivery information with our shipping partners, including:
- USPS
- UPS
- FedEx
Only the information required to complete delivery is shared with shipping providers.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfill orders
- Provide customer support
- Maintain business records
- Resolve disputes
- Enforce our agreements
- Comply with legal and regulatory obligations
When information is no longer required, we take reasonable steps to securely delete or anonymize it where appropriate.
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Your Privacy Rights
Depending on your jurisdiction, you may have certain privacy rights, including the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information, where applicable.
- Request restriction of certain processing activities.
- Object to certain uses of your information.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal information, where applicable.
We will respond to eligible requests in accordance with applicable law.
Marketing Communications
If you subscribe to promotional communications, we may send you updates regarding products, promotions, or other marketing content.
You may unsubscribe at any time by:
- Using the unsubscribe link included in marketing emails, where available.
- Contacting our Customer Support team.
Even if you opt out of marketing communications, we may continue sending service-related messages regarding your orders or account.
Children's Privacy
The Kivura website is not intended for children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
If we become aware that such information has been collected, we will take appropriate steps to delete it in accordance with applicable law.
International Data Transfers
If your information is transferred to or processed in a country different from your country of residence, we will take reasonable steps to ensure that such transfers are conducted in accordance with applicable data protection laws and appropriate safeguards.
Third-Party Websites
Our website may contain links to third-party websites or services.
Kivura is not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
Kivura may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technology, or services.
Updated versions become effective immediately upon publication on our website unless otherwise stated.
Your continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.
Store Name: Kivura
Email: support@kivura.com
Customer Support Hours
Monday – Saturday
8:00 AM – 7:00 PM (EST)
We are committed to addressing privacy-related inquiries in a timely and professional manner.